What is Service Desk Plus MSP

ManageEngine ServiceDesk Plus MSP

Via ManageEngine ServiceDesk Plus MSP

ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible with Windows 10, Windows XP and Linux operating systems. ServiceDesk Plus MSP tracks key performance indicators (KPIs) and identify different avenues for offering services, client acquisition and revenue generation. Users can deploy agents who can scan for changes and push them to a service provider. The auto-assign functionality, assigns technicians tickets based on availability and access. Additionally, ServiceDesk Plus MSP offers management capabilities for problems, assets, purchases and contracts, service catalogs and custom reporting options. The solution supports integration with various third-party IT management applications. Mobile applications are also offered for iOS, Android and Windows devices. ServiceDesk Plus MSP offers services on a subscription basis, as well as perpetual licenses. Support is available via phone, email and through an online helpdesk.

ManageEngine ServiceDesk Plus MSP price

ManageEngine ServiceDesk Plus MSP has a free version and offers free trial. The paid version of ManageEngine ServiceDesk Plus MSP starts at $ 1,445.00 / year.

Alternatives to ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP experiences

  • Uses: Every day For More than 1 year
  • Source of evaluation
Price-performance ratio

Exceptional for call centers

Multi client software is hard to find. This is perfect for a call center,

advantages

One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.

disadvantage

Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.

  • Branch: Information technology & services
  • Company size: 51-200 employees
  • Uses: Every day For More than 1 year
  • Source of evaluation
Price-performance ratio

Manage your IT department with ease

advantages

I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.

disadvantage

It requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex

  • Company size: 1,001-5,000 employees
  • Uses: Every day For More than 2 years
  • Source of evaluation
Price-performance ratio

Old and clunky

advantages

ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.

disadvantage

They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.

  • Branch: Computer & network security
  • Company size: 201-500 employees
  • Uses: Every day For More than 2 years
  • Source of evaluation
Price-performance ratio

The software to manage requests

The facility to manage customer requests for internal an external of them is a goof option to take this software

advantages

It is a good option to stabilize a Customer Service Platform, specially by the facility to manage users, entries and service tickets

disadvantage

Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent

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