What are some examples of software devices

Our services

We support you from the concept to the finished information system

consultation

We advise and support you in achieving the best possible quality for your technical information and in optimizing your editorial processes.

Together with you we develop information, structuring and modularization concepts for the documentation of your products.

We use semantic technologies so that you can create your information efficiently and distribute it in a targeted manner.

Concept development Commissioning instructions

Technical editing

We create your technical documentation for software, devices and machines, for example in electrical engineering, building automation, control technology, PLC programming as well as information and communication technology.

We ensure that your products are understandable, precise and fully documented so that your customers can use the products safely and optimally. We combine linguistic competence with engineering knowledge and practical experience. In this way, we can also explain technically highly complex products and functions in an understandable manner.

We take over all tasks in the creation process. If necessary, we coordinate other documentation service providers, e. B. translators or illustrators.

Software documentation Commissioning instructions

Information management

We create the prerequisites for you to be able to direct product information specifically to your users, appropriate to the usage situation and on the preferred end device. We help you to set up intelligent information systems.

Together with you we develop individual solutions for content and information management. We take over the necessary steps from the definition of the requirements, through the development of the information structure and the metadata model (e.g. according to iiRDS or VDI 2770), to the implementation and connection of further systems.

Product information portalPartnership with intelligent viewsPartnership with EmpolisPartnership with Plusmeta
Use our technology and professional competence for your technical information
Technical documentation for your products ...
Document analysis, concept development and process optimization for an optimal quality standard of your technical information ...
Individual solutions for intelligent content, knowledge and information management ...
Execution of subtasks up to the complete project management of your information projects ...
Concepts and processes in information management
We help you to achieve an optimal quality standard for your technical information and to optimize your editorial processes. Our particular strength is the combination of well-founded technical know-how with many years of experience in technical communication.

Document analysis

We analyze existing documentation if you are not sure whether it complies with the applicable guidelines or the expected quality standards.

We show you weak points and suggest specific measures for improvement. If you wish, we can optimize your documentation by incorporating the suggestions for improvement - or we can use the results of the analysis as the basis of a documentation concept in order to develop new information products.

Documentation concept

Information products are created on the basis of a documentation concept. This concept defines the objectives of the documentation and describes the procedure according to which the information product is planned, created and made available to the users.

Together with you, we develop the appropriate documentation concept, structure the content and document the editorial processes.

Process optimization

In the editing process, all responsibilities, milestones and process steps from planning to archiving the technical documentation are regulated.

We support you in the development and optimization of editorial processes and in the elaboration of editorial guidelines.

Editorial guidelines

All the rules for standardized editorial work are described in the editorial guide (also known as the editorial manual). It contains specifications for the design and content of your technical documentation. All processes, interfaces and responsibilities in the creation process are defined in it. The editorial guide supports your technical writers in their daily work and facilitates the training of new employees.

Together with you we develop an editorial guideline, with the specifications of which you can create your technical documentation efficiently and with consistently high quality.

Our way of working in technical editing
We work on the basis of our proven editorial process. This enables us to reliably calculate costs and achieve the best possible quality. We are also happy to work according to the editing processes that you have already successfully established in your company.

Analyze

In the first step, we will conduct a research interview with you. We would like to find out how and by which target group your product is used. Which documents are already available, which are still required? With this information we can estimate the scope of the project.

To plan

We then work out the documentation concept in consultation with you. We develop the structure, structure and layout of the documentation. In doing so, we take into account applicable standards and guidelines. We determine a suitable information model with which the content can be optimally structured, standardized and reused. Together with you, we create a documentation and project plan.

Create

First, we collect the information we need. We research missing information by asking specific questions, for example to your developers.
With the help of this information, we then formulate texts and create illustrations, e.g. B. for descriptions, instructions, application examples or notes. We make sure that the content is easy to understand and practical.

Check and correct

We edit and check the documentation according to the four-eyes principle before we forward it to you for proofreading. We carry out the review together with you. To ensure the best possible quality, we proofread the documentation again.

In agile software projects, the work steps of creating, checking and correcting are carried out iteratively in so-called sprints.

Translate

We would be happy to take over the translation management for you.
When creating the documentation, we make sure that the content is suitable for translation and that the terminology is clear and consistent.

Publish

We publish your technical documentation in the appropriate format, e.g. B. in Post-Script format for prepress, as compiled online help or dynamically in the content delivery portal.

If desired, we will archive and maintain your technical documentation.

We take on project tasks when introducing new processes, concepts, technologies and tools. When building intelligent information systems, we rely on agile project management methods. We take over the complete project management in order to coordinate external companies or if there is no project manager available in your company.
Content management, content delivery and intelligent information
We develop individual solutions for content and information management. In this way, you can offer precisely the information that the user needs in a targeted and dynamic manner, for example in a portal or via an app for mobile devices.

Information structure and modularization

Clear criteria for structure and content are necessary in order to be able to create high quality information products. This is the only way to modularize the content and enrich it with metadata, for example to take product variants into account or to provide information dynamically in a portal or a mobile app.

Modularization enables reusability - redundancies are minimized. Information modules are intelligently managed in an editorial system (CCMS). So z. B. only those modules that have changed are forwarded to the translator.

We develop a corporate standard for you with which you can achieve a high degree of reuse and efficiently create and publish your information products.

Information model

In the information model, the required structure and information elements are described, classified according to their function and put in a logical order. We rely on common standards such as DocBook, DITA or PI-Mod.

On this basis, we develop a "tailor-made" information model for you in order to map your individual, product and industry-specific requirements.

Metadata

Metadata describe the characteristics of an information module. Metadata simplifies and optimizes the search for and management of modules in the editorial system (CCMS). With the help of the metadata, individually tailored publications, e.g. B. for product variants or different usage situations can be created "at the push of a button". In addition, metadata can be used to bring together information from different systems - e. B. Product information from PDM, PIM or ERP.

Based on the classification and the planned publication concept, we develop the appropriate taxonomy, ontology and metadata structure. For the technical documentation, we model the metadata according to the iiRDS, VDI 2770 or other models.

We support you in developing existing data (legacy) and intelligent metadata recognition (tagging).

Content delivery

In a knowledge, service or content delivery portal, users can access specific information. There is no need to search for the information you want in a manual or PDF document. Semantic search and filter functions are used to display content that is required in the application context or for a specific task. For this purpose, the documentation must be divided into individual modules (topics) and linked using metadata.

We support you in setting up intelligent information systems. Together with you, we develop the semantic network that connects the modules with one another. We create and edit the content for your portal.

Why should information be modularized and classified?

Economy and process optimization

Modularization enables reusability - redundancies are minimized. Information modules are intelligently managed in an editorial system. So z. B. only those modules that have changed since the last translation are forwarded to the translator.

Interchangeability and multiple use

The classification and modularization of information makes it possible to simply exchange content or use it in different contexts. With an intelligent variant control, information modules can be used repeatedly and in a targeted manner, e.g. B. for different product lines, sales regions or publication formats.

Individually tailored information

Information modules are classified according to product and variant and enriched with metadata. With the help of this metadata, individual documentation can be compiled and published without great effort. The user receives the information that is specific to his product - e. B. the product series, the variant or equipment - fits.

Content delivery

Information is precisely displayed in an information portal for technical documentation. Search results are narrowed down with facet filtering and context navigation. The user does not have to research the required information in a manual or a PDF document.